Reference

What You Agree To When You Use vb88

These terms govern every action you take on this platform — from opening your account to placing a wager and requesting a withdrawal via bKash, Nagad or Rocket.

Account registration termsDeposit & withdrawal rulesbKash, Nagad, Rocket scopeEligible regions onlyAccount suspension rights
vb88 What You Agree To When You Use vb88
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

These terms exist to protect both sides of the account relationship. We outline below how we approach data retention, account security, and the process for requesting changes to your account record.

Account Data Retention

We keep your account data for as long as your account is active and for a defined period after closure. You can request a summary of what we hold by contacting support with your account ID.

Transaction Records

Every bKash, Nagad and Rocket transaction tied to your account is logged. You can view your transaction history inside the account dashboard at any time without contacting support.

Security Practices

Account access is protected by a one-time password sent to your registered mobile number on each login. If you suspect unauthorised access, lock your account immediately from settings and contact support.

Requesting Account Changes

Changes to your registered mobile number or payment credentials require identity verification. Submit the request through account settings and our team reviews it before any change takes effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms raises a question you cannot resolve by reading the page, our account support team can clarify. Queries about account status, suspension decisions or eligibility reach a human reviewer — not an automated reply. Bring your account reference number when you write in so we can trace the relevant transaction or decision without delay.

Live Chat Start a chat session from your account dashboard. Our support team picks up policy queries and account-status questions through the same channel you use for wallet help.
Email Support Write to our support address listed in your account settings. Policy-related emails receive a written response with the relevant clause referenced for your records.
Account Help Centre The Help Centre inside your account covers the most common terms questions — account access, transaction limits set by payment rails, and how suspension appeals work.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations. If your question is not covered here, contact support with your account reference.

Access and eligibility depend on your local law and the region you connect from. If your jurisdiction permits online account activity, these terms apply in full from the moment you register.

We can update these terms at any time. The revised version is effective immediately on publication. If you continue using your account after a change, that counts as acceptance of the new conditions.

Any balance held at suspension is frozen pending a review. You receive written confirmation of the outcome. If the appeal succeeds, your balance is restored and withdrawals proceed through your registered payment method.

Send a written appeal to our support team via the email address in your account settings. Reference the specific clause you believe was applied incorrectly and include your account ID so the reviewer can pull the relevant records.

The same account terms govern all payment methods including Rocket, Nagad and bKash. Individual rails may carry their own transaction limits set by the payment provider, which sit alongside but do not replace our terms.

We retain account data for a defined period after closure in line with our data retention policy. You can request details of what we hold and for how long by contacting support with your account reference number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.