Reference

How vb88 Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use your vb88 account, how we use it, and what choices you have — including how you can request changes or raise a concern through our support team.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and discretion are central to how we operate your account. Here is what we do in practice to keep your data safe and your choices respected.

Account Security

Your account is protected by OTP verification on login. If we detect a session from an unfamiliar device, you will be prompted to re-verify before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences in your browser settings.

Data Retention

We hold your account data while your account is open. After closure, we keep only what applicable law in your region requires. Retention periods vary by data type and jurisdiction.

Your Request Rights

You can ask us what data we hold, request a correction, or ask for deletion. Submit the request via live chat or account messaging and our team will confirm the next steps.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to know what data we hold, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat, email, or your account messaging panel — whichever is easiest from your phone or desktop. We aim to respond to all data-related queries within a reasonable timeframe and will confirm receipt of your request when it comes in.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach our support team. Available through mobile and desktop for account and data queries.

Email Support

Send your data request or privacy question to our support address. Include your registered account email so we can locate your records quickly.

Account Messaging

Log into your vb88 account and use the internal message panel to submit a formal data request. We track these through your account history.

What This Privacy Policy Covers

vb88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a vb88 account and transact via bKash, Nagad, or Rocket, we collect the information needed to run your account: your name, contact details, payment identifiers, and session activity. We do not sell this information to third parties. Payment data tied to your bKash,

1
Nagad, or Rocket wallet is used solely to process deposits, verify withdrawals, and flag unusual account activity. Your device identifiers and browser session data help us keep your account secure across mobile and desktop access. Data is stored on secured servers and access within our team
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is limited to those who need it for account operations and support. We keep your data for as long as your account is active or as required by applicable law in your region. If you close your account, we retain only what we are legally required
3
to keep, and nothing more. Availability of this service and the rights described here depend on your local law and the eligible regions through which vb88 operates. If you have questions about what data we hold on you, our support team can walk you through a
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subject access request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at vb88

These are the questions we hear most from account holders about how their data is handled.

We collect your name, contact details, date of birth for verification, and the payment identifiers linked to your bKash, Nagad, or Rocket wallet. Device and session data is also recorded for security purposes.

Payment references from bKash, Nagad, and Rocket are used only to process your deposits and withdrawals and to verify transactions against your account balance. We do not share these with outside parties.

Yes. Submit a subject access request via live chat or the account messaging panel. Include your registered email so we can locate your records and respond within a reasonable timeframe.

Contact our support team through live chat or email. We will delete data that is not subject to a legal retention requirement. We will confirm what can be removed and what must be kept under applicable law.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Access and the rights described in this policy depend on your local law and eligible regions. If you are accessing vb88 from Bangladesh, check that your use is permitted under applicable local law before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAndar Bahar Bangladesh InfoVb88 Banking

How vb88 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Your Request Rights

How to Contact Us About Your Data

Live Chat

Email Support

Account Messaging

Common Questions About Your Privacy at vb88

01 What personal data does vb88 collect when I open an account?

02 How is my bKash or Nagad payment information used?

03 Can I request a copy of the data vb88 holds on me?

04 How do I ask vb88 to delete my account data?

05 Does vb88 share my data with third parties?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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